FAQ'S
Ring Builder Customizations
Can I have my ring crafted in two-tone metal?
Of course. Share your order number, and we’ll handle every detail with precision.
Can I add an engraving to my ring?
At this time, engraving isn’t available—but we’re always refining what we offer.
Can I order my ring in a quarter size?
Absolutely. We craft rings in quarter sizes. Reach out to your Luxe Aimé consultant with your request.
Can I supply my own stones?
To preserve the integrity of our craftsmanship, we currently do not work with client-provided stones.
Shipping & Delivery
Do you ship internationally?
Yes, we ship worldwide. Duties and taxes are handled by the recipient. FedEx will coordinate customs and delivery. Signature required.
Can I receive my order sooner?
Our timelines are designed for precision and quality. If you have a special request, contact us and we’ll see how we can assist.
Is a signature required on delivery?
Yes. All Luxe Aimé deliveries are signature-required to ensure safe arrival.
What if my package is lost?
Should an issue arise, we’ll work with the shipping insurer to resolve it. Please allow up to 12 days for the claim process.
Can I request my order be held for pickup?
Yes—coordinate directly with Transport company to arrange secure local pickup.
Is the box discreet?
Yes. Our parcels are unbranded aside from the Luxe Aimé return address—elegant, but never obvious.
Is shipping insured?
Fully. Your piece is protected in full until it reaches your hands.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of receipt for engagement rings and wedding bands. Loose diamonds may be returned within 14 days. Altered, misused, or second-time orders are not eligible. Refunds are processed within 10 business days. [Full return policy]
Can I exchange my setting?
Yes. We’ll safely unset your stone and remount it in your preferred style. A setting fee may apply. International clients cover shipping.
When will I receive my refund?
Refunds are processed within 10 business days of receiving your returned piece.
Need help with a return?
We’re here for you. Contact our team to begin your return.
Diamonds
What are the 4Cs?
The universal standard for diamond grading: Cut, Color, Clarity, and Carat. [Explore our diamond guide]
How do I choose the right diamond color?
Your setting’s metal plays a role. Yellow or rose gold softens warmer tones; white gold benefits from higher color grades. G–H grades offer beauty and value without compromise.
Can I place a diamond on hold?
Yes. Contact us, and we’ll temporarily reserve your diamond.
What if I can’t find the diamond I want?
We may have the perfect stone pending upload. Let us assist you in sourcing exactly what you’re looking for.
Do you offer diamond upgrades?
Yes. Luxe Aimé offers a lifetime upgrade program. [View upgrade policy]
How does your price match work?
We will match—and often exceed—any legitimate competitor’s price on a lab diamond of equal quality.
How are your diamonds graded?
Each lab diamond is graded by IGI or GIA to the same exacting standards as mined diamonds.
What is a sustainable diamond?
A sustainable diamond is grown in a lab—ethically created, optically identical, and better for the [Learn more]
Ordering & Payment
Can I speak to someone directly?
Yes. Our team is available 8AM–5PM PST by phone, email, or live chat. [Contact us →]
Can my order be gift wrapped?
Every Luxe Aimé piece arrives in signature packaging. Additional gift wrap is available—just let us know.
How long does production take?
Each piece is handcrafted to order in 2–4 weeks, depending on design.
Is the estimated ship date accurate?
Yes. Should your order ship earlier, we’ll notify you right away.
What does ‘made to order’ mean?
It means your piece is created just for you—typically within 2–3 weeks. U.S. orders ship next-day air. International orders may take 3–5 days plus customs.
Are your prices negotiable?
Our pricing reflects the true value of our materials, craftsmanship, and service. They are firm, fair, and final.
What forms of payment do you accept?
We accept all major payment methods for your convenience.
Do you accept international orders?
Yes. We ship to select countries. Please contact us to confirm availability and shipping details.
Warranty
Does my purchase include a warranty?
Yes. Every Luxe Aimé piece is protected. [Learn more]
What about my diamond’s warranty?
Our lab-grown diamonds include coverage. [View warranty details]
What if my ring is damaged?
Email us with photos and a description. We’ll walk you through next steps. [Warranty support →]
Can I have my ring serviced by a local jeweler?
Yes, but this will void your Luxe Aimé warranty, as we can’t guarantee third-party work.
Resizing
Can I resize my ring?
We offer one complimentary resize (up or down one full size) for U.S. clients. If more sizing is needed, a reset may be required. Third-party shipping insurance is recommended.
What if I’ve already resized it once?
Rings may only be resized one time. To begin the process, email us with your order number, new size, and current address.
Design & Policy
What are the stamps inside my ring?
These are FTC-required markings indicating metal purity and lab-grown status.
Can I remove the Luxe Aimé logo inside the ring?
Yes. However, legal markings for metal and LG (Lab Grown) must remain.
Do you offer custom design?
Yes. Book a consultation with our design team. After your deposit, we’ll send a CAD rendering and quote. [Book a design appointment]
What is your diamond upgrade policy?
How do I insure my jewelry?
Please reach out to a customer representative , to learn how to insure your jewelry piece.